General terms and conditions of sale
1. General terms of sale
1.1 Registration and Preparation of agreement.
a) The terms and conditions on this website are not deemed to be an offer for sale and there is no agreement for the sale and purchase of the Products between Customer and the Company until we have sent the Products to Customer address.
b) For submission of the purchase order, Customer are required to follow the online shopping process on this website. After that, Customer will receive a confirmation on the purchase order as confirmation that Customer order has been received.
c) The purchase order is deemed accepted when the Product that Customer have purchased is delivered to the delivery address indicated by Customer. If Customer purchase order consists of a number of Products, there may be multiple deliveries, each completed delivery shall be an acceptance of the purchase order.
Even though we have tried our best to provide correct details, explanation and price shown on the website, mistakes may be possible. If we have found a mistake in the price of any Product that Customer have ordered, we will inform Customer of this matter as soon as possible and will have Customer make a decision whether to confirm Customer purchase order at the correct price or to cancel such purchase order. If we are unable to contact Customer, we will hold that such purchase order is cancelled. If Customer have cancelled the purchase order before we have made the delivery to Customer and Customer have already made the payment for such purchase order, Customer will receive the entire refund, subject to our policy and condition.
b) There is no obligation to comply with Customer purchase order if the price shown on this website is incorrect (even though we have already received Customer purchase order).
c) Customer may make the payment through our payment service channel listed on our website.
2. Purchase order
2.1 Incorrect purchase order.
If Customer find any mistake in the purchase order after Customer have sent the purchase order, you are unable to make any correction by yourself on the website. Please contact customercarethai@electrolux.com. Please prepare the number of your purchase order to inform us for further process to cancel your purchase order and to re-purchase.
2.2 The Customer is not allowed to unilaterally cancel any Orders without any valid reasons.
If the Customer believes that he or she has a valid reason to cancel an Order, the Customer is to contact customercarethai@electrolux.com for the cancellation of your purchase order. Please prepare your purchase order number on hand.
2.3 Electrolux will have the right to make changes or cancel an Order in the following circumstances:
(i) 5 failed delivery attempts;
Electrolux will inform Customer when it cancels an Order.
3. Payment
3.1 Payment is limited to the options provided on the Site and includes cash on delivery (“COD”), major payment cards, installments and vouchers.
Electrolux currently accept multiple credit and debit cards. Payments are processed through a secure payment gateway. Electrolux may change Electrolux’s offering of cards and banks.
3.2 Electrolux offer the facility of payment in installment, during checkout.
If this option is selected, the Customer can choose the tenor and see the monthly payments and total payment due.
4. Delivery
4.1 Customer order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the confirmation at the delivery address indicated by Customer in Customer purchase order. Any incomplete address shall cause delay delivery.
4.2 The Ordered Product will be delivered to the delivery address in accordance.
Electrolux delivers from Monday to Saturday between 8.00 am to 6.00pm excluding public holidays. Once confirmed, an Order will be delivered within two (2) to six (6) days to delivery addresses in Bangkok. For other areas, delivery will be completed within seven (7) to ten (10) days (Sundays and public holidays excluded) of Order Receipt Confirmation. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.
4.3 Customer will be informed if the company is unable to make the delivery within the specified period.
Nonetheless, to the extent permitted by laws, we are not responsible for any damages or losses incurred for any late delivery.
4.4 Customer can postpone the delivery subject to the below condition.
Customer can contact our customer care team at No. 02-725-9000 to arrange for the postponement. This facility is not applicable to orders placed with COD payment option.
Condition
4.5 When the delivery is made, Customer are required to sign on approval to the delivery and Customer may contact customercarethai@electrolux.com if there is any mistake, fault or damage incurred to the Products and Customer are required to provide the delivery documents together with the Products to us when requested.
4.6 Delivery will be made with the standard packaging method.
If Customer request any specific packaging, Customer agree to pay for the additional expenses incurred.
4.7 If the delivery or acceptance of Products is delayed due to Customer denial without any justification to accept the Products delivered or Customer have not accepted the delivery or the Products from the delivery service provider, the company may (without any effect on any right or remedy available) undertake either following actions or both:
b) Make no delivery or cancel the delivery and the company will inform Customer immediately on the cancellation of the related agreement, which the company will give Customer a refund or to the credit card company or Customer debit card as applicable for any amount that Customer have paid to them under such agreement, with a deduction of an amount for operating expenses (including the expenses of the attempted delivery and return of the Products and retention charge as provided.
4.8 For each purchase, Electrolux provides a one-time delivery service in mainland Thailand without additional charges.
For deliveries outside of mainland Thailand, additional charges may apply. Where such additional charges may apply, Electrolux will notify the Customer for approval and consent for additional charges prior to the delivery service.
5. Installation
5.1 Electrolux will provide the installation service for free with normal practice.
In case, customer may need installation accessories that are not included with the Ordered Product, customer need to pay additional fee. The installation service will be on the same day as when you receive your Product.
5.2 Installation services will be available everyday between 10.00 am to 6.00 pm excluding public holidays.
Customer are required to book a queue in advance. The Customer is to contact customercarethai@electrolux.com for any appointment changes. Please note to prepare purchase number on hand for easier tracking.
5.3 The installation services do not include any form of carpentry work such as drilling holes in walls or cabinets.
6. Return of products and refund policy
6.1 Customer may return such Products to the company within thirty (30) days from the date of receipt of the Products.
Such Products must not be used and must be in resalable condition, the label and packaging shall not be torn or damaged and the Products are required to be in the original packaging. Please contact customercarethai@electrolux.com.
In case of the Product return, if there is any discrepancy between the applicable laws and regulation, such laws and regulation shall prevail the terms and conditions prescribed by the Company.
6.2 In case of return/change, Electrolux will verify and check the product in every case and will contact the customer for confirmation.
If it align with company's term and condition (subject to section 6), Electrolux will schedule an appointment with customer.
6.3 Customer is required to return the Products to the Company in the condition similar to the condition when Customer have received the Products.
If any Products returned to the Company are not in good and resalable conditions, the Company reserves the right to reject the returned Products and will send the returned Products back to Customer.
6.4 The return right may be exercised by contacting Electrolux’ Customer Service by email using the contact details provided on the Site. The notification should include order number and contact details.
b) Product with installation: Electrolux shall schedule an appointment with Customer for the pick up.
6.5 In case, it align with company's term and condition (subject to section 6), Electrolux will refund the eligible amount to customer through the different modes of payment in customer transaction. The refund process shall start from the date the Company received the Product and in compliance with the condition prescribed by the Company.
6.6 In some cases, the payment policy/cancellation and refund for some Products may be different from the general standard condition indicated herein. In such case, the special conditions will be indicated in the details of the Products.
7. Damaged products
7.1 If the Products Customer have received have any faults or defects, please contact the Customer Service Division and inform the purchase order number, Customer name and address, details of the Products and reasons for the return and indicate whether Customer would like a refund or replacement of Products.
7.2 Once the Products are accepted, Customer is required to check the Products and Customer will be informed of his right for replacement of the Products or refund (if any) through the e-mail as soon as possible.
7.3 If the Products returned have no fault or defects, the Company may decide not to repair or replace the Products and/or may ask Customer to pay for the delivery expenses and repair charge at the suitable amount in accordance with the current standard fees and expenses, and deduct such expenses from Customerr credit or debit card or in accordance with details of the payment that Customer have specified when Customer have submitted the purchase order and to the extent permitted by law, they will not take any responsibility for any losses or damage incurred from such incident to Customer. If Customer have any questions, please contact customercarethai@electrolux.com.
8. Denial of responsibility
8.1 In case of fraud, fraudulent act, attempt to deceive, we are eligible to close Customer account and/or enforce any rights that we may have against Customer.
8.2 We are not responsible for any loss, theft or unauthorized use of gift or sale promotion coupon.
8.3 The company may suspend or cancel any coupon issued solely dependent on our judgment and is not responsible for any loss incurred from the suspension or cancellation of the coupon.
8.4 Conditions on use of the sale promotion coupon:
In some cases, the company may give away the sale promotion coupon which could be used only with this website. The company will send the coupon to Customer through the e-mail or postal service:
b) if Customer purchase order for any merchandise has the value less than the value of the sale promotion coupon, there will be no refund or credit remaining to Customer.
c) The credit of any sale promotion coupon is not provided with the interest or has no cash value.
d) If any sale promotion coupon has insufficient balance for Customer required purchase order, Customer may use one of any payment method acceptable to the company to pay for the difference.
